We take complaints very seriously and aim to resolve each one as soon as possible. Our Complaints Policy ensures all lines of communication are kept open throughout the complaints process.
Please contact us if you have any concerns about the service we provide:
If you are unsatisfied with the service you received at our dental practice, please contact the practice manager and they will deal with your issue as soon as possible.
For concerns about anything featured in our website, please complete a contact form or get in touch by writing or by telephone. A member of the Rodericks Dental Central Operations Team will contact you within two working days to discuss the matter further.
Rodericks Dental, 15 Basset Court, Loake Close, Grange Park, Northampton, NN4 5EZ. Tel: 01604 602491, a dental body corporate.
If you are not satisfied with our investigations and implementations, you may wish to notify the governing bodies detailed below and take your complaint further. However, it is our intention to resolve issues quickly and effectively and to keep you informed of all outcomes including any changes we have put in place.
NHS Commissioning Board
PO Box 16738
Tel: 0300 311 2233
The Health Service Commissioner (Ombudsman)
The Parliamentary and Health service Ombudsman
Tel: 0345 015 4033
Care Quality Commission
CQC National Customer Service Centre
Newcastle upon Tyne
The General Dental Council
37 Wimpole Street
Complaints about private dental care to: General Dental Council – Raising a Concern
Dental Complaints Service
2 Cherry Orchard Road